Damaged Product

In case your order has arrived damaged in transit, rest assured I will send out a replacement.

All I need is a few photos to process this for you:

• The damage itself, clearly visible
• A photo of print in full including the frame
• The package label (text and barcode must be legible)
  
• The outside of the package, including any visible damage

Please send photos at full or large size to joanna@joannagilbert.com  

Note that packaging can sometimes appear undamaged even when the contents have been affected in transit, so please do send all photos regardless.

Once I receive these, I'll be in touch promptly to arrange your replacement.